Recalls Near Me™ | Privacy Policy

Recalls Near Me™ (“Recalls Near Me,” “we,” “us,” or “our”) is committed to protecting the privacy and security of information processed through our website, software platform, and related services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, retain, and protect information in connection with our Services.

Recalls Near Me operates as a business-to-business (B2B) SaaS platform serving automotive dealerships, dealer groups, and industry partners. The Services are designed to support recall identification and workflow and are not consumer-facing marketing services.

1. Scope and Applicability

This Privacy Policy applies to:

Visitors to recallsnearme.com
Authorized users of the Recalls Near Me platform
Business customers, including dealerships, dealer groups, and OEM-affiliated users
Communications related to demos, onboarding, customer support, and account management

This Privacy Policy does not apply to third-party websites or services that may be linked from the Services.

2. Information We Collect

2.1 Business Contact and Account Information

We may collect information provided directly by customers or users, including:

Name, job title, dealership or organization name
Business email address and business phone number
Account credentials, user permissions, and role-based access information
Communications submitted through forms, email, or support channels

We collect only information reasonably necessary to establish and manage business relationships and provide the Services.

2.2 Platform Usage and Technical Information

We automatically collect certain technical and usage information, including:

IP address and device identifiers
Browser type, operating system, and access logs
Platform activity, feature usage, and timestamps
Cookies and similar technologies for authentication, security, and analytics

This information is used for platform functionality, security monitoring, and service improvement.

2.3 Vehicle and Recall Intelligence Data

Recalls Near Me processes vehicle-related data, including:

Vehicle Identification Numbers (VINs)
Manufacturer recall status and campaign information
Publicly available recall data from manufacturers and NHTSA
Used car lot and dealership inventory location data

VINs and recall data are used solely for recall identification and workflow enablement. Recalls Near Me does not associate VINs with named vehicle owners and does not maintain consumer ownership profiles.

3. How We Use Information

We use collected information to:

Provide, operate, and support the Recalls Near Me platform
Identify and display open manufacturer recalls within defined geographic markets
Enable recall opportunity tracking and workflow for authorized users
Communicate regarding accounts, updates, billing, and support
Process payments and manage subscriptions through third-party providers
Monitor security, prevent fraud, and ensure platform integrity
Comply with legal, regulatory, and contractual obligations

Information is processed strictly for legitimate business purposes consistent with this Privacy Policy and applicable agreements.

4. Service Provider and Data Processing Role

For purposes of applicable privacy laws and enterprise agreements, Recalls Near Me acts as a service provider and data processor with respect to customer data.

We process data only on documented customer instructions
We do not use customer data for independent commercial purposes
We do not combine customer data across customers to create external profiles
We support contractual data protection and confidentiality obligations

Where required, data processing terms are governed by written agreements, including Data Processing Addenda (DPAs).

5. How We Share Information

We share information only in limited, controlled circumstances:

5.1 Authorized Service Providers

We may share information with vetted third-party vendors that provide infrastructure or operational support, such as:

Cloud hosting and infrastructure providers
Payment processors (e.g., Stripe)
Analytics and monitoring tools
Customer support platforms

These providers are contractually restricted from using information for any purpose other than providing services to Recalls Near Me.

5.2 Legal and Regulatory Disclosures

We may disclose information where required to:

Comply with applicable laws or lawful requests
Respond to regulatory or judicial processes
Enforce contractual rights
Protect the security or integrity of the Services

5.3 Corporate Transactions

In the event of a merger, acquisition, financing, or sale of assets, information may be transferred subject to appropriate confidentiality and data protection safeguards.

6. What We Do Not Do

To ensure clarity for customers, OEMs, and regulators, Recalls Near Me:

Does not sell personal information
Does not share personal information for targeted advertising
Does not engage in consumer marketing or outreach
Does not create consumer profiles
Does not contact vehicle owners
Does not process sensitive personal information as defined by CPRA

7. Cookies and Tracking Technologies

Cookies and similar technologies are used to:

Maintain authenticated sessions
Support platform functionality
Analyze aggregate usage trends

Users may control cookies through browser settings, though certain features may be limited if cookies are disabled.

8. Data Security

Recalls Near Me implements reasonable administrative, technical, and organizational safeguards, including:

Secure hosting environments
Encrypted data transmission
Role-based access controls
Monitoring for unauthorized activity

No system is completely secure; however, we maintain security practices consistent with industry standards for SaaS platforms.

9. Data Retention

Information is retained only for as long as necessary to:

Provide the Services
Fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

Vehicle and recall intelligence data may be retained for historical and analytical purposes consistent with platform functionality.

10. California Privacy Rights (CCPA / CPRA)

Recalls Near Me complies with the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), to the extent applicable. Recalls Near Me does not sell or share personal information as defined by law, does not use personal information for cross-context behavioral advertising, and does not process sensitive personal information. Any personal information collected is limited to business contact and platform usage data necessary to provide the Services. Verifiable requests to access, correct, or delete personal information may be submitted using the contact information below and will be handled in accordance with applicable statutory requirements.

11. Children’s Privacy

The Services are not intended for individuals under 18 years of age. Recalls Near Me does not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be posted with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.

13. Contact Information

For privacy or data protection inquiries, contact us directly by clicking here.