Most dealerships do not struggle with finding recall opportunities. They struggle with converting them.
Open manufacturer recalls exist across every market, yet many never become booked appointments or completed Repair Orders. The reason is rarely intent. It is almost always workflow.
Dealerships that consistently convert recall opportunities do not rely on heroic effort. They rely on clear coordination between BDC and Fixed Operations.
This is the workflow that works.
Recall opportunities fail long before a customer ever enters the service lane.
Common breakdowns include:
When recall work is layered on top of daily volume without structure, it becomes easy to ignore and impossible to scale.
Effective recall conversion begins with knowing exactly which vehicles are eligible and where they are located.
Instead of reacting to random VIN checks or delayed notifications, high-performing teams start with a clear list of recall-ready vehicles in their local market—vehicles with open manufacturer recalls that can be serviced immediately.
This step eliminates guesswork and ensures effort is focused only on real opportunities.
Not all recall opportunities are equal.
Top-performing teams prioritize based on:
This ensures BDC and Fixed Ops teams focus time on opportunities most likely to result in booked appointments and completed Repair Orders, rather than spreading effort thin across low-probability leads.
For many recall opportunities, the first conversation is not with a customer. It is with another dealership or used car lot holding the vehicle.
Effective outreach follows a simple value exchange:
BDC teams play a critical role here by:
This structured approach prevents recall opportunities from stalling after a single unanswered call or email.
Recall conversion breaks down when visibility disappears.
Successful teams maintain clear status tracking across every opportunity:
This shared visibility ensures:
Status discipline is often the difference between a busy team and a productive one.
The goal of recall workflow is not activity. It is completion.
Once recall work is scheduled:
Closing the loop ensures recall work contributes to measurable Fixed Ops results and does not disappear into operational noise.
Even well-intentioned teams lose recall opportunities due to predictable mistakes:
Avoiding these pitfalls requires structure, not additional headcount.
Recalls Near Me™ is designed to support the exact workflow described above.
The platform:
Instead of managing recall work manually, BDC and Fixed Ops teams operate from a single, coordinated system.
Recall opportunities are already in your market. The difference between missed revenue and completed Repair Orders is execution.
Dealerships that align BDC and Fixed Ops around a clear recall workflow convert more opportunities into booked appointments, reduce wasted outreach, and capture manufacturer-paid ROs consistently.
Contact us to see how Recalls Near Me™ helps your team convert recall opportunities into completed Repair Orders.